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Phone Service Providers
By Dan Sherman
Don’t get me started on service providers. Well, okay, I am already started, so may as well continue.
First, there are decent, honest, and truly concerned service providers that do not jam you with charges with technical names from technical jargon you will never understand so succumb to paying, that do not ignore your cries for help when you are moving and need only transfer your info and services, that do cater, smile, and provide. For example, when I moved to a temporary hovel a year ago (while I searched for the ideal, quiet, remote area to settle and write without interruption of dogs barking, criminals thieving, drug addicts interfering, or gun shots startling…), I had to call the two service providers I had been with for years.
One had an employee who explained to me the charges of switching over my DSL, relocating services, etc. That would take days, would require a deposit (again with the deposit…one that you never seem to get back), would demand a set-up and installation fee, would necessitate a new this fee and a flip such and such switch charges, etc. etc.
This new king of service providers (having taken over or merged with others…etc.) sent a technician, based on SPECIFIC dates I had PURPOSELY arranged for obsessively inquiring that day I had called that the service be a smooth in transition as possible, especially since I had given the advance notice and was paying insane fees to do so (as I work online and need to satisfy clients, duh).
The technician went to the new place—where I had not moved yet as I was, as immaculately scheduled, in the old place cleaning. The technician went to the new place one day early. This would have been a lovely thing, except I WAS NOT there. Ahem. And…he left a nasty note saying I had to be there in order for him to provide me any services. No kidding.
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