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Vonage Gets Rave Reviews
By Jennifer Taylor
The clear pioneer of VoIP service is Vonage. When it started out VoIP was still a technology limited to technophiles and geeks. Not surprisingly, the first reviews Vonage received were less than flattering, to say the least. The initial subscribers complained that VoIP phones were lacking in voice quality. It was not long before Vonage phones improved and came to be accepted, helping the company to gather up one million subscribers.
For most Vonage subscribers the Vonage phones are found to be easy to install. All that is needed is to plug a cable and the broadband connection into the adapter box. Once this has been done and the adapter has connected to Vonage's servers, the is ready to use. This user-friendly feature was integral to Vonage's ability to convert many conventional users to their service.
Another issue is the price. Vonage users were initially happy with the low prices offered by Vonage, which compared quite favorably with the prices being charged by conventional telecom companies. In fact, simply moving from landline phones to VoIP-based Vonage phones slashed the bills of several subscribers in half.
However, Vonage's prices do not compare quite so favorably with the prices of the newer entrants to the VoIP service market. While Vonage is still a market leader, it is beginning to feel younger, hungrier dogs nipping at its heels. Vonage's subscribers want it to maintain the price advantage they've come to expect, but due to Vonage's large subscriber base and rising overhead costs it is becoming increasingly
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