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Voip And 911 Calls
By Adam White -
Modern VoIP technology makes accessing 911 emergency services a new challenge.
In today’s modern society we expect to be able to dial 911 and access emergency services.
When using a standard home or business the 911 operator is able to determine the address of the phone. This is particularly important if you are unable to speak or just don’t have time too.
A Voice of Internet Protocol (VoIP) service allows you to make and receive calls using a high speed Internet connection. It is used instead of the traditional service as a way of obtaining free or very cheap calls.
Basically VoIP works by using a special VoIP or by using a special adapter to connect your normal with the internet. You can use a VoIP service from your home or office and now can access your VoIP service anywhere you have a broadband connection. You just plug into the broadband where ever you are, you can travel to another city or state and still use your same number.
Because your standard home was fixed it was easy to associate this with a specific address. However, with portable VoIP service, the can be taken practically anywhere. Therefore your address cannot be automatically detected by emergency services.
Traditionally when you call 911, the call is usually directed to a Public Safety Answering Point (PSAP) that is responsible for emergency assistance in that community. The PSAP operator can automatically find your address and send the closest emergency personnel to you. They can generally also identify your number.
However, consumers that use an internet should be aware that the VoIP system operates differently from traditional system.
Whilst the Federal Communications Commission (FCC) and VoIP service providers are working together to correct these differences, it is important for VoIP users to be aware that:-
When making a 911 call from a VoIP service it may not connect to PSAP;
It may connect to the administrative line of the PSAP, which may not be maned after hours and probably not be by trained 911 operators;
That
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